Stage 2: Lock-in
Users are retained through switching costs, data, network effects, or ecosystem dependency.
Stage
Function
-
Brave
2 Lock-inChromium fork pushing privacy and optional rewards—fewer trackers by default, but still a product with its own wallet, ads narrative, and ecosystem bets.
-
Discord
2 Lock-inStrong real-time product for communities, but your social graph and server history are deeply embedded—switching means rebuilding social capital elsewhere.
-
Figma
2 Lock-inCollaborative design in the browser; files, libraries, and plugins embed teams so deeply that leaving feels like a migration project.
-
Notion
2 Lock-inFlexible docs and databases users love; leaving means migrating templates, permissions, and team workflows—sticky by design.
-
Slack
2 Lock-inTeam chat that became the default layer for work comms; switching means migrating channels, bots, and ritualized workflows.
-
Telegram
2 Lock-inFast clients and huge channels; optional E2EE and a semi-centralized model create a distinct trade-off between freedom and trust in the operator.
-
Xbox (Microsoft)
2 Lock-inConsole ecosystem with Game Pass value—great until subscriptions, store rules, and account lock-in define what “ownership” means.
-
Signal
2 Lock-inStill user-respecting by default, but growing reliance on the nonprofit’s roadmap and network effects builds soft lock-in.
-
Steam
2 Lock-inDominant PC games client; strong library lock-in and social graph, still delivering real value to buyers.